PRIVACY POLICY

We at Artmurale value your privacy and are committed to protecting the personal information of our users (the “Personal Information”). We have adopted this Privacy Policy (the “Policy”) to be clear about the data we collect, why we collect it, whom we share it with, how you can access it, and correct it when necessary.

We have always safeguarded your Personal Information and recognize our duty to handle your data in a responsible manner. We do not and will not sell your data to third parties.

This Policy applies to the use of the [enter website here] website (the “Website”). Please read it carefully in order to understand when you may provide Personal Information to us and how Artmurale uses the Personal Information provided. By using our Website, you agree to the use of your Personal Information as described in this Policy. The terms “we”, “us” or “Artmurale” are each intended as a reference to Artmurale.

To make this Policy as clear as possible, we have determined the occasions when a user would potentially share Personal Information with Artmurale. The Policy is therefore divided as follows:

  • Learning about Artmurale
  • Buying products from Artmurale
  • Contacting Artmurale’s customer service

We have then added different sections explaining in more detail how your Personal Information is used, how and when it might be shared, how you can access it and control your Personal Information, the ways we make sure your Personal Information is safe, and how to contact us.

LEARNING ABOUT ARTMURALE

As you look into your needs and gather information regarding the products that Artmurale sells, you may visit our Website or voluntarily provide us with Personal Information, such as your name and your email address, when contacting us through our contact form. You may also decide to subscribe to our newsletter to stay up to date with what Artmurale is doing or to receive any future promotions.

We collect: first name, last name, email address, phone number (as well as any other information you provide us when contacting us), Internet Protocol (“IP”) address, and information provided by cookies or similar technology, such as the type and version of browser you are using to access our Website, the page you were on before heading to our Website, the amount of time you spend on our Website, the pages you decide to visit, as well as the date and time you are accessing our Website on.

Why: The Personal Information collected allows us to analyze how our Website is used and accessed in order to increase our Website’s functionality and ultimately, optimize it to better meet our users’ needs. It also allows us to accompany you in the process of learning more about us and to ensure you receive a high standard of service when you first contact us.

To learn more about the third-party services we use, you may consult our complete list of third-party services in the “Whom we may disclose your information to and why” section of this Policy.

You may also refer to the “Our use of cookies” section of this Policy.

BUYING PRODUCT FROM ART MURALE

Once you have gathered enough information about us and our products, you may decide to purchase Artmurale products.

When buying our products, you will be asked to provide Personal Information such as your first name, your last name, and your email address. You’ll also be invited to create a user account.

We collect: first name, last name, phone number, email address, address, billing address, and payment information.

Why: We use this information to complete your transaction, to process payments, to fulfill any legal obligations we might have towards you once you have purchased a product from us, and to contact you in the future for promotional purposes.

Please note that if you refuse to provide us with such Personal Information, we will not be able to process your orders and make the Artmurale products you have purchased available to you.

CONTACTING ARTMURALE’S CUSTOMER SERVICE

From time to time, you may decide to contact our customer service with questions or any other requests. To be able to offer you the best assistance possible, we may collect certain Personal Information about you.

We collect: contact information such as your first and last name, email address, phone number and the content of your communications with us.

Why: we collect this Personal Information to identify you, to give you the best assistance possible and to fulfill your demand or answer your questions.

HOW WE USE YOUR PERSONAL INFORMATION

We use the Personal Information we collect to improve and personalize your experience on our Website. We also use the Personal Information we collect to communicate with you about your account, the products you have purchased or to inform you of any relevant news.

We may use your Personal Information for the following purposes:

  • To improve our Website by developing new features, doing research and maintaining the current performance of our Website;
  • To offer you the best customer support there is;
  • To guide our business decisions and develop new products that are relevant for our clients;
  • To communicate with you, whether for marketing, advertising or account maintenance purposes.
  • To ensure we respect the contractual and legal obligations we have towards you when you purchase Artmurale products;
  • To ensure we are paid when you purchase products from us;
  • To fulfill any legal and regulatory obligations we might have.

OUR USE OF COOKIES

Our cookie policy is part of this Privacy Policy.

When visiting our Website, you may provide information online via cookies or similar technologies.

Cookies are files that hold a small amount of data about a certain user. That data may include an anonymous unique identifier. They are stored on the user’s computer or other devices’ hard drive. Cookies allow us to tailor your user experience whenever you visit our Website.

The cookies we use perform up to four different functions:

  1. Performance cookies: we use these cookies to analyze how our visitors use our Website and to improve our Website’s performance.
  • Functionality cookies: we use these cookies to allow us to remember your preferences every time you visit our Website.
  • Advertising cookies: these cookies are used to display advertisements to you, based on your interests.
  • Essential cookies: some cookies are essential for the operation of our Website. Disabling these cookies will stop you from accessing our Website or using all of its features.

Keep in mind that you can instruct your browser to disable the cookies we use. Doing so may however stop you from properly accessing our Website.

If you would like more information about cookies, you may visit the following website: https://www.allaboutcookies.org

WHOM WE MAY DISCLOSE YOUR INFORMATION TO AND WHY

We do not and will not sell Personal Information about our users and clients. We only disclose your Personal Information as authorized in this Policy. We may however share information with the following types of parties:

Third-party vendors: we may disclose your Personal Information to third-party vendors. For instance, we may share some of your Personal Information with banking institutions (to process certain payments) or with our IT providers.

In general, the vendors we use will only collect, use and disclose your information as necessary to provide the services they offer, such as email communications or website hosting.

However, please note that certain third-party vendors have their own privacy policies when it comes to the Personal Information we are required to provide when using their services. As for those vendors, we suggest you take the time to read their privacy policies to allow you to understand how your Personal Information will be processed.

Once you leave our Website or are redirected towards a third-party’s website or application, you stop being subject to our Privacy Policy and Terms and Conditions.

List of third-party IT vendors

Facebook (advertising): https://www.facebook.com/policy.php

Google (website analytics): https://support.google.com/analytics/answer/6004245?hl=en

Houzz (advertising): https://www.houzz.com/privacyPolicy

Instagram (advertising): https://www.facebook.com/policy.php

Mailchimp (email marketing): https://mailchimp.com/legal/privacy/

Pinterest (advertising): https://policy.pinterest.com/en/privacy-policy

Stripe (credit card processor): https://stripe.com/en-CA/privacy

WPengine (hosting): https://wpengine.com/legal/privacy/

Parties with whom it might be legally necessary: we may disclose your Personal Information if required to do so by law or in the good faith belief that such action is necessary to:

  • Conform with the law or with any legal proceedings;
  • Protect the rights or property of Artmurale;
  • Protect the safety of our Website, our users, and their Personal Information.

Parties who might take part in a financial transaction with Artmurale: we may transfer your Personal Information in the event of a change of ownership, sale, merger, liquidation, reorganization or acquisition of Artmurale. We will only do so if the party acquiring your information agrees to comply to the terms of this Policy.

Please note that you may have to leave our Website by clicking on certain links on our Website. We do not assume any responsibility for the privacy practices of these other sites and recommend that you read their privacy policies carefully.

HOW TO ACCESS AND CONTROL YOUR DATA

You may verify, modify or delete your Personal Information by sending us an email to hello@artmurale.com. We will reply to your demand as soon as we can. Please make sure you provide us with enough information to be able to identify you and fulfill your demand.

WHERE YOUR DATA IS STORED

Your Personal Information is stored locally in Montreal, Canada as well as on wpengine’s servers in ____________. Your Personal Information may also be stored in other countries, following a transfer to the third-parties we work with.

HOW LONG WILL YOUR DATA BE KEPT FOR

We will retain all Personal Information collected through our Website for as long as it is necessary to achieve the purposes for which we collected it or for other essential purposes such as compliance with legal obligations. As long as your account with us is active, we will keep your Personal Information on our systems. We will also dispose of your Personal Information if you decide to withdraw your consent. Once your Personal Information is deleted, you will receive confirmation that your request has been fulfilled.

SECURITY

We take reasonable precautions and follow industry best practices to ensure that your Personal Information is protected and that it is not lost, misappropriated, accessed, disclosed, altered, or destroyed in an inappropriate manner.

For instance, we ensure that access to your Personal Information is restricted to Artmurale personnel and contractors for whom this access is necessary for the performance of their duties.

Our website also has an SSL certificate.

You can also browse our list of third-party providers to learn more about their security measures.

If you have any questions about the security of your personal information, please send us an email to hello@artmurale.com.

QUEBEC PRIVACY COMMISSIONER’S OFFICE (COMMISSION D’ACCÈS À L’INFORMATION DU QUÉBEC)

If you are not satisfied by Artmurale’s response following a request regarding the access of your Personal Information, you may contact the Quebec Privacy Commissioner’s Office, the public authority in charge of overseeing personal information handling practices in Quebec.

Address:

Suite 18.200
500, boul. René-Lévesque West
Montreal (Quebec) H2Z 1W7

Phone number: 514 873-4196
Fax number : 514 844-6170
Toll-free number: 1 888 528-7741

Email address: cai.communications@cai.gouv.qc.ca

Website: http://www.cai.gouv.qc.ca

MODIFICATIONS TO THIS PRIVACY POLICY

We reserve the right to modify this Privacy Policy at any time, so please make sure you check this page regularly. Changes and clarifications will take effect immediately upon posting on our Website. If we make any changes to the content of this Policy, we will notify you here that it has been updated so that you know what information we collect, how we use it, and under what circumstances we disclose it, if necessary.

QUESTIONS AND CONTACT INFORMATION

If you wish to: access, correct, modify or delete any Personal Information that we have about you, file a complaint, or if you simply want to have more information, you may contact us at the following address:

Design Grafico inc
301-233 AV. Dunbar
Mont-Royal, Québec, H3P2H4, Canada

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